The inability to read people's emotions leads to quarrels, prolonged discontent, resentment, divorces and failed deals. All of this can be avoided if you master the skill of “emotional intelligence” and learn to recognize the feelings that you and your interlocutor experience during communication. David Walton, who for many years served as chief psychologist at the United Nations Research Institute for Social Development, offers a simple system for the development of emotional intelligence. It consists of 4 main elements: “Self-awareness”, “Managing your emotions”, “Understanding the behavior and feelings of other people”, “Managing relationships using effective social skills”. You will find a detailed study of each element, tests and original assignments to reinforce the material. David is confident that every person can develop emotional intelligence, regardless of innate qualities and upbringing. The publishing design is preserved in PDF A4 format.