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The satisfied client necessarily will return again. That a client was satisfied, it is necessary to create the high level of service. But how to obtain from employees the real, sincere attitude toward a client?.Maxim Недякин is a consultant on questions of service and development of companies, has enormous practical experience. In a book he in detail takes apart management examples the Russian companies tells how to create truly клиентоориентированный service without the use of hard regulations and punishments.
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
BK/6890784/UA
Data sheet
- Name of the Author
- Недякин Maxim Victorovich
- Language
- Ukrainian
- Age
- 12
- Series
- Business. As it works in Russia
- Release date
- 2014