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Excelling expectations. Prominent histories of sincere service
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Book for all, who wants to inspire employees to do more than sufficiently, and to do the service truly клиентоориентированным. In her you will find 68 real histories from different industries of business about successful introduction of sincere service hear, how to grow heroes from ordinary performers.
BK/36969356/R
Data sheet
- Name of the Author
- Недякин Maxim Victorovich
- Language
- Russian
- Age
- 12
- Series
- Business. As it works in Russia
- Release date
- 2018
Reviews
Grade
Олександр
08/26/2023
08/26/2023
Перевершуючи очікування - це книга, яка вразить вас своєю просто
Автор вдало поєднав у цьому виданні 68 реальних історій з різних галузей бізнесу, які демонструють успішне впровадження щирого сервісу та його позитивний вплив на результативність та задоволеність клієнтів. Читаючи цю книгу, ви не лише отримаєте порцію натхнення для надихання своїх співробітників на великі досягнення, але й зрозумієте, як звичайних виконавців можна перетворити на справжніх героїв у своїй галузі. Кожна історія захоплює своєю автентичністю та відвертістю, роблячи книгу захоплюючим та корисним чтивом для кожного, хто прагне покращити якість свого сервісу та підвищити рівень задоволеності клієнтів. Рекомендую цю книгу як власникам бізнесу, так і керівникам, які прагнуть досягти виняткових результатів у своїй діяльності!
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Book for all, who wants to inspire employees to do more than sufficiently, and to do the service truly клиентоориентированным. In her you will find...