What must be done, that employees wanted and could look after guests and guests were satisfied as a result? In modern business there is an answer for this question - management of quality. Management creation of standards of behavior and implementation of working procedures supposes quality of services for the different categories of employees, organization of the departmental of personnel teaching, clear raising of tasks, control and estimation of job performances on to basis of the declared standards. If to use a soccer metaphor, then it is possible to say that task of trainer - to show out on the field players ready to win. So in business it is important to create such atmosphere, when all is maximum every employee clear, and then people execute the work qualitatively and with enthusiasm. Effective control system by quality of services, based on standards, able to bring much benefit and separate to the man, and organization on the whole. Benefits get everything are both guests and employees, and company.Look after the employees - and employees will look after guests!