Clients renounce the personal contact all more often, preferring correspondence in мессенджерах and social networks. To take every contact to the transaction, not losing potential customers, managers on sales need to master the whole set of new tools. Expert on negotiations, author of the best sellers "Monster of sales" and "Negotiations with monsters" Igor Рызов and his colleague Aleksej Пашин teach to line up the controlled from distance communication with by clients in social networks and мессенджерах. Authors explain how:- to enter into correspondence with a client and instantly to create a confidence atmosphere|- to communicate so that an interlocutor did not have a chance to tear off a dialogue and disappear from radars|- adroitly to present the goods and services, juggling audio video|- unobtrusively to process objections|- effectively to finish pressing out a client, not giving to him to hang up contact|- to do the repeated sales.A publishing layout is stored in the format of PDF A4.