Everyone is very familiar with everyday situations that arise in connection with the purchase of goods or the use of services. For example, I bought a vacuum cleaner, brought it home, but it doesn’t work; I sent my shoes in for repair, but the heels fell off within a day; I bought a trip to the sea from a travel agency, but the embassy doesn’t give me a visa. This book, in a simple and accessible form, answers the questions that each of us faces every day, including how to defend yourself in court or achieve the necessary result before it. The book written by an attorney who has specialized in consumer protection cases for many years and is intended for a wide range of readers.