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This book is an attempt to take a comprehensive look at how the system of relationships between a company and a client should be built. Based on their twenty years of experience, the authors talk about what a company needs to know about its customers, how to obtain this information, how to achieve customer loyalty, how to properly manage customer service points and contact centers, what tools need to be used to ensure that customer service is as effective as possible .
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
FL/431731/UA
Data sheet
- Name of the Author
- Максим Поташев Оскарович
Михаил Левандовский - Language
- Ukrainian
- Release date
- 2015
3 books by the same author:
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This book is an attempt to take a comprehensive look at how the system of relationships between a company and a client should be built. Based on their twenty...