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This book is an attempt to take a comprehensive look at how the system of relationships between a company and a client should be built. Based on their twenty years of experience, the authors talk about what a company needs to know about its customers, how to obtain this information, how to achieve customer loyalty, how to properly manage customer service points and contact centers, what tools need to be used to ensure that customer service is as effective as possible .
FL/431731/R
Data sheet
- Name of the Author
- Максим Поташев Оскарович
Михаил Левандовский - Language
- Russian
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This book is an attempt to take a comprehensive look at how the system of relationships between a company and a client should be built. Based on their twenty...