Sincere service. How to motivate employees to do more than enough for the client. Even when the boss isn't looking
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A satisfied customer will definitely come back again. In order for the client to be satisfied, it is necessary to create a high level of service. But how to get a real, sincere attitude towards the client from employees? Maxim Nedyakin is a consultant on service and company development issues and has extensive practical experience. In the book, he analyzes in detail examples of management of Russian companies and tells how to create a truly customer-oriented service without the use of strict regulations and penalties.
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
FL/304002/UA
Data sheet
- Name of the Author
- Максим Недякин Викторович
- Language
- Ukrainian
- Release date
- 2019
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A satisfied customer will definitely come back again. In order for the client to be satisfied, it is necessary to create a high level of service. But how to ...