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Sincere service. How to motivate employees to do more than enough for the client. Even when the boss isn't looking
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A satisfied customer will definitely come back again. In order for the client to be satisfied, it is necessary to create a high level of service. But how to get a real, sincere attitude towards the client from employees? Maxim Nedyakin is a consultant on service and company development issues and has extensive practical experience. In the book, he analyzes in detail examples of management of Russian companies and tells how to create a truly customer-oriented service without the use of strict regulations and penalties.
FL/304002/R
Data sheet
- Name of the Author
- Максим Недякин Викторович
- Language
- Russian
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A satisfied customer will definitely come back again. In order for the client to be satisfied, it is necessary to create a high level of service. But how to ...