How to retain a client and motivate him to make additional purchases? The secret lies in competent service! To become a leader in the market, you need to understand the people who are interested in your services. The author of the book, Aneta Korobkina, is a certified coach (ICC) and a speaker at KA World in the hospitality industry. With the help of this book, you will not only get acquainted with examples of her work in the international chains Hyatt Hotels, Corinthia Hotels and Radisson Hotel Group, but also learn how to apply the best recommendations in practice. Aneta is convinced: focusing on customer service means a five-star experience.