Difficult situations arise in companies both during times of crisis and during periods of growth. Managers and employees do not always manage to find a common language and come to consensus. At this point, facilitators come to the rescue - people who help establish dialogue in the company. Thanks to the facilitators, the discussion participants finally hear each other and come to a constructive decision. Mark Rozin is a facilitator with 20 years of experience. He is confident that a facilitator can be more than just a mediator in a conversation between management and management. The facilitator becomes the company's psychologist: he helps to identify hidden conflicts between departments that hinder the company's development and helps find acceptable solutions. From the book you will learn about the intricacies of the work of facilitators at different levels. It will be useful to practicing facilitators, company managers and all those who are just thinking about getting into facilitation.