By and large, business etiquette is just part of the broader concept of “standards of behavior for a cultured person.” And in order to observe business etiquette, it is necessary, first of all, to observe the cultural norms themselves. However, it is very useful to know about the many subtleties of behavior in the business world, since sometimes factors that we have not even thought about can decide things against us. The book, richly illustrated with examples from life, shows which rules of business etiquette are unshakable and require strict adherence, which ones can be softened or circumvented, and also what to do in the most difficult cases.