We all periodically encounter people with whom constructive conversation is impossible. What to do with them? In this book, famous psychiatrist and consultant Mark Goulston tells how to emerge victorious from destructive communication. He has extensive experience working with unstable people, which led him to create a negotiator course for the FBI, and he knows that traditional methods of communication and reasoning do not work with them. Goulston shares his best techniques for reaching irrational people. He used these methods to reconcile feuding colleagues and save marriages, and you too can use them to keep the irrational people in your life under control.

Published in Russian for the first time.