The book tells about some elements of business etiquette in a popular and intelligible form: about communication with colleagues, subordinates and management| about the culture of telephone conversations, the rules of international correspondence. Much attention is paid to the image of business people: appearance, manners, style of conducting business negotiations, receiving delegations, rules of conduct at the table at protocol events, and much more.The book can be useful both to specialists and to a wide range of readers .Publisher's book layout saved in PDF A4 format.