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Sincere loyalty. Key to the conquest of clients for life
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Does the author of book Fred Райхельд offer to the companies to set one to the clients, vitally important for the future of any company, question: will they advise her to the friends? On an answer it is possible to judge for him, who of them will become your client for life, and whose loyalty is shortlived and who with gladness will flop over to your competitors. An answer for this simple question can tell a great deal about the future of company. To the book ten of examples is driven and detailed methodology of calculation and estimation of index of loyalty of clients.
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
BK/7318852/UA
Data sheet
- Name of the Author
- Райхельд Fred, Brands of Overalls
- Language
- Ukrainian
- Age
- 12
- Release date
- 2011
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The author of book Fred Райхельд offers to the companies to set one to the clients, vitally important for the future of any company, question: whether they will advise her by it ...