Clients love it. 52 rules for top-level service
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It is impossible to imagine a cowboy with only a hat and no horse; Likewise, a company cannot have only products and no service. Shep Hyken, the world's most renowned expert on customer service, describes 52 fundamental rules that will give your company a serious competitive advantage, no matter what business it does. You'll learn how to become a leader in your field, stand out from your competitors, and continually grow a community of repeat customers. It's clear from the start that this book is not meant to be read. It must be used. This is a practical guide that takes the reader on a journey to the pinnacle of customer service excellence.
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
FL/603004/UA
Data sheet
- Name of the Author
- Шеп Хайкен
- Language
- Ukrainian
- Release date
- 2015
- Translator
- Ф. А. Исрафилов
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It is impossible to imagine a cowboy with only a hat and no horse; Likewise, a company cannot have only products and no service. Shep Hyken, the world's most...