Imagine that you are unhappy with your partner, and you can easily explain to him what the problem is, so that he understands everything. Or your friend reproaches you for something, and it immediately becomes clear to you what she needs, and it’s not at all offensive. This book, written by renowned German psychological coach, consultant and author Serena Rust, offers basic ways to achieve such effective communication. You will communicate with pleasure and easily achieve your goals, instead of getting on each other’s nerves, proving that you are right. The method is based on the theory of mutual understanding and communication of the world famous psychologist Marshall Rosenberg.