Andrey Koenig is a consultant psychologist, an expert in conflict management. He took part in the successful resolution of more than 1,000 disputes of various levels and scales. The book is based on a unique training that the author has been conducting for more than ten years. On it, Andrei Koenig explains that a conflict is a confrontation between the parties that is beneficial to all participants in communication. It is “within” the conflict that people finally begin to talk openly about their goals, reveal the contradictions blocking communication, and get a chance to start interacting with a clean slate. This book is a fascinating guide to turning conflict into a powerful negotiation resource. Do not avoid it, but manage it and achieve what you want. In his book, the author offers specific techniques, approaches and techniques to: • understand and recognize conflicts at different levels; • prevent them or, conversely, successfully resolve them; • stop wasting energy in conflict situations situations and learn how to convey your thoughts to others as effectively as possible.