The book by David Maister, the world's leading consultant and researcher studying the management of organizations providing professional services, is a reference book for all successful managers of auditing, legal, consulting, and real estate companies. Its main value is that the author not only provides a systematic presentation of all aspects of managing such organizations, but also, along with general principles, offers a description of the best management practices and clear methods for implementing these practices. The book will be of interest to owners, managers and employees of firms providing professional services, as well as students of management and marketing departments.