When and how are hard negotiations conducted? How to resist psychological pressure and manipulation? What kind of negotiations can be called truly difficult? How to direct the negotiation process in the right direction and win?

In Lyudmila Melnik’s book you will find the necessary scenarios and techniques, as well as a set of reliable tools, using which you can successfully conduct absolutely any negotiations, enjoying both the process and the results.

A huge number of examples of tough negotiations, non-standard recommendations for behavior, subtle author's interpretation and analysis will help you immediately start using the acquired knowledge in real life. And invariably win even in the most difficult situations.