Conflicts destroy relationships - both personal and business. Learning to get out of difficult situations competently, easily and elegantly is a difficult but doable task. By following a simple algorithm for absorbing conflict or manipulation, developed by the authors, you will be able to preserve your reputation in any situation and find an effective solution to the problem that has arisen. In this book you will find a universal algorithm for interacting with any speech attack: more than 40 working universal techniques for a rational, constructive, painless way out from any sudden speech conflict. You will learn the most effective verbal self-defense techniques that will help you always achieve your goals and at the same time maintain good relationships with your partners. You will master techniques for working with resource states in conflict, techniques for elegant refusal, and even counter-manipulation. The book was created on the basis of more than five hundred trainings.