Any company employs employees with different interests and personalities, each of them builds business communication and approaches criticism in their own way. Colleagues are not always ready to find an approach to each other, and often disagreements become a source of unhealthy tension and interfere with the successful work of the department and the entire company. How to resolve conflicts professionally and productively, so that it benefits both the overall business and the relationship? Amy Gallo, editor and writer of the Harvard Business Review, offers a simple technique for resolving difficult work situations, based on the experience of 30 experts in the field of conflict management. You will be able to understand whether you are more inclined to seek or avoid clarifying controversial situations, identify the most common causes of disagreement, and learn which approaches are better suited to which scenarios. Once you understand the process, you will learn to manage conflict more effectively.