"Exceptional Customer Service" is a book that has become a real guide for successful companies and their customer service teams. The authors provide detailed advice and strategies that will help you create unparalleled customer service that will be characterized not only by quality, but also by empathy and attention to detail. The book not only teaches the techniques of interaction with clients, but also inspires to build a long-term relationship with each of them, emphasizing an individual approach and solving problems. "Exceptional customer service" is a must-read for everyone who wants to reach heights in the field of service and win the loyalty of their customers.