The main purpose of the business encyclopedia “Retail Banking Business” is to summarize the experience accumulated by Russian commercial banks in the field of retail banking products (deposits, consumer lending, payment cards, car loans, mortgages), analysis of the legal situation, consideration of new business areas (mobile banking , Internet services), risk management issues, sales channels for banking products, implementation of self-service systems and many other practical aspects of banking retail. The book was written by specialists and experts in the field of retail banking, is aimed at bank employees, university students with financial specialties and will be useful to everyone who is interested in the development and current state of the banking business in Russia.