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Collection of standards of service for the personnel of service of reception and placing in a hotel
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This collection of standards of service is a vault of rules of behavior with guests, technologies of implementation of housekeeping operations and rules of behavior in extreme situations for the personnel of service of reception and placing in a hotel.
BK/43722452/R
Data sheet
- Name of the Author
- Полюшко of Julius
- Language
- Russian
- Age
- 12
Reviews
Grade
Олександр
08/13/2023
08/13/2023
Збірка стандартів обслуговування для персоналу служби прийому і
Ця книга є справжнім скарбницею знань і рекомендацій, які допоможуть персоналу готелю надавати високоякісне обслуговування гостям у будь-яких ситуаціях. Автор детально описує стандарти поведінки з гостями, технології виконання різних службових операцій і правила дій у надзвичайних ситуаціях, що дозволяє підвищити рівень сервісу та забезпечити комфорт перебування гостей. Ця книга є обов'язковою для всього персоналу готелю, який прагне до вдосконалення своїх навичок та покращення якості обслуговування. Рекомендую кожному, хто цінує професіоналізм та відмінне обслуговування!
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This collection of standards of service is a vault of rules of behavior with guests, technologies of implementation of housekeeping operations and rules of behavior in экст...