To us constantly something is needed from other, be that colleagues and clients, chiefs and inferiors, children and married couples. Quite often from that, whether we will manage to get it, something important depends is a career, for example. Or even the vacation conducted according to our desires. Therefore every day we someone of something we convince, and far not always - successfully. The key to the effective negotiations is ability to listen and hear an interlocutor and ability to understand, what he waits from you. This idea, in general, is not new, but here there are until now very small clever methodologies.An author of this book is a scientific and experience practical worker of negotiations in one person. Mark Гоулстон, practicing psychiatrist and trainer of переговорщиков of FBI, tells how to develop in itself skill of listening and how to apply him not only and not so much at work but also in life in general.A book will be useful to all, who wants to be heard and ready to hear and understand other.