All of us periodically run into people with that structural conversation is impossible. How with them to be? In this book the known psychiatrist and consultant Mark Гоулстон tell how to go out a winner from a destructive commonunication. He has large experience with unstable people, allowing to him to create the course of переговорщиков for FBI, and he knows that the traditional methods of commonunication and argumentation do not operate with them. Гоулстон divided by the best receptions that, how to knock to the irrational people. He came running to these methods, to reconcile quarreling colleagues and rescue marriages, and you too will be able to take advantage of them, to hold under control irrational people in the life.In Russian language published first.