This book will acquaint you with the algorithm of difficult communication, that mortgages foundation for forming of such important leader skills, as a structural decision of conflict situations, management by a command, motivation of employees, management by changes, and many other. Executing exercises, you will learn to prepare to conversation, tune in to the interlocutor and conduct even the most difficult conversation calmly and benevolently.A book is intended for those, who has to participate in difficult communications.