GET FEEDBACK. How Negative Reviews Can Make Your Product a Market Leader
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Haters are not your problem. Ignoring them is the problem. 80% of companies say they have great customer service, but only 8% of their customers agree with this statement. This book will help you take a sober look at the problem of communication between customers and the team that makes the product. In the era of smartphones and social networks, it has become much easier to leave feedback. Your smartphone will ask you to tell us about the restaurant, the path to which you looked for on Google maps the day before yesterday. Don't be afraid to respond to negativity, believe me, you won't dirty your white collar!
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
FL/726151/UA
Data sheet
- Name of the Author
- Джей Бэр
- Language
- Ukrainian
- Release date
- 2018
- Translator
- Михаил В. Королев
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Haters are not your problem. Ignoring them is the problem. 80% of companies say they have great customer service, but only 8% of their customers agree with t...