GET FEEDBACK. How Negative Reviews Can Make Your Product a Market Leader
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Haters are not your problem. Ignoring them is the problem. 80% of companies say they have great customer service, but only 8% of their customers agree with this statement. This book will help you take a sober look at the problem of communication between customers and the team that makes the product. In the era of smartphones and social networks, it has become much easier to leave feedback. Your smartphone will ask you to tell us about the restaurant, the path to which you looked for on Google maps the day before yesterday. Don't be afraid to respond to negativity, believe me, you won't dirty your white collar!
FL/726151/R
Data sheet
- Name of the Author
- Джей Бэр
- Language
- Russian
- Translator
- Михаил В. Королев
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Haters are not your problem. Ignoring them is the problem. 80% of companies say they have great customer service, but only 8% of their customers agree with t...