The book is based on the experience of cooperation with Russian small and medium-sized businesses in a wide variety of fields of activity: from private medical clinics to jewelry stores. A truly strong business, capable of staying afloat even in difficult times of crisis, is built on three basic principles of personnel policies: properly selected personnel; properly conducted training for staff; properly organized work process. It is the observance of these three factors that allows successful companies to eradicate careless work and achieve maximum output from each department and employee, timely and correct completion of work in the required volume; stop losing profits “out of the blue” due to banal staff mistakes; significantly reduce salary costs without losing the quality of the work performed and, finally, gain more free time to solve primary business and leisure problems. On the pages of this book, the author talks about the “tricks” and professional secrets that she uses in her work to help companies achieve the desired results, and also provides real stories from business practice.