Practical developments in organizing training, sales of retail services, as well as a methodology for working with the following products are presented: payment cards and terminals, money transfers, payments without opening an account, commemorative coins, safe deposit boxes, traveler's and commercial checks, deposits of individuals. For employees of commercial banks directly involved in the process of development and management of retail products, bank management personnel responsible for the development of retail business, banking specialists and individuals involved in organizing sales in the bank’s network, as well as the methodology of retail and development of commission transactions. It is also recommended for students of economic universities studying in the specialties “Banking” or “Finance and Credit”.