Before you is an interactive training book on negotiations. It is based on a strong theoretical basis, which is perfectly complemented by vivid, lively examples and exercises. The book is structured in such a way that immediately after completing the task you can receive feedback from the author with valuable comments and remarks. With its help, you will learn the basic strategies for intercepting, maintaining and managing attention in complex negotiation situations, and also practice skills that allow you to control the course of any, even tough negotiations. “I always know what to say” will become your negotiating tool, your personal arsenal "combat techniques."