Ignorance of the laws of communication does not exempt you from responsibility! Especially today, when everyone's success directly depends on their communication skills. Do you want to live in a friendly world, easily achieve your goals and bring joy to others with your mere appearance? Learn effective and conflict-free communication! The book contains the most effective and win-win communication tools, as well as unique author’s communication discoveries. This is a true communication tutorial, with many training exercises and illustrative examples. Having mastered the secrets of effective communication, you will learn:• masterfully start a conversation;• ask questions competently;• listen and hear your interlocutor;• convince the most intractable;• inspire confidence in the most distrustful;• deliver precise communication strikes;• understand body language;• speak in a way that so that you are not only seen, but also remembered!