The customer is always right!? How to defend your rights in a store and catering establishment
after payment (24/7)
(for all gadgets)
(including for Apple and Android)
A practical guide in a simple and accessible form invites readers to learn their consumer rights in public catering establishments (cafes, restaurants, canteens, etc.) and when purchasing food products in stores. From the book you will learn how to behave correctly in case of purchasing a low-quality product and defend your rights in a cafe or restaurant with the least amount of nerves and time, how to protect your interests, including in court, without the help of a lawyer. The author examines the rights of food buyers , the rights of visitors in public catering establishments of various categories, and also suggests possible ways to resolve conflict situations. In addition, sample forms of documents that will be necessary to protect your rights as a consumer are offered.
Data sheet
- Name of the Author
- Дарья Гусятникова Ефимовна
- Language
- Russian