In this book I will tell you about the key points and patterns that you should pay special attention to when creating and developing a service business. The publication is based on my sixteen years of business experience, as well as the experience I gained in the process of consulting company owners. How is a service business actually created and developed? What dangers await you in this case? You will find answers to these questions on the pages of the book. You will learn real stories of both successful and failed business strategies. All the main phases of building a service business are discussed using examples of real enterprises, in the creation and development of which I took part. You will learn about effective models and methods for building a service business. The technologies described in the book have been tested in practice. Thanks to their use, a business can develop successfully and occupy a leading position in the market. Both in our “home” region and across the vast territory of Russia and the CIS countries. I hope this is exactly what will happen in the business that you are building and developing now. Or in your new project! I address this book to the owners and managers of commercial enterprises, as well as to those who are just creating their first business project.