Modern technology allows us to communicate and work in ways and at a pace that we could not even imagine before. However, the further we move up the career ladder, the more we understand how important and necessary it is to have good manners and how much easier it is to communicate with people if you follow generally accepted standards of business etiquette. Today's professionals who know the value of mutual understanding between people will find this book extremely useful. Intended for a wide range of readers interested in issues of business etiquette and protocol accepted in the modern business world.