We all have to have difficult conversations from time to time. And you probably already realized that this requires special skills. Just which ones? Sometimes you just need to say “no” so as not to work yourself to the point of a nervous breakdown. Sometimes you have to say “yes” to improve your relationships with those closest to you. What if you have a conversation with a difficult person - a “puppeteer” who is trying to manipulate you, a completely irresponsible person, or worse - a person prone to violence? The art of a difficult conversation is to create relationships with people that are honest, intimate, fulfilling mutual pleasure. This book can be called an expanded edition of the authors’ bestseller, which is known in Russia under the name “Barriers.” The book teaches how to have a useful and fruitful confrontation—excuse the term—with your husband or wife, boyfriend or girlfriend, children, co-workers, parents. The book contains a lot of valuable advice that will help improve relationships with people dear to you, restore love, respect, and mutual understanding to them.