Our self-appraisal in a great deal depends on mutual relations with people. When something is not got along with native and near, we feel unhappy. And even conflicts with people that is indifferent us at times knock out from track. But often we not only we know not, how to decide a problem, but vice versa - we aggravate a situation. Why does take place so? That does mix to avoid mutual claims and quarrels us? Is it possible to improve the already spoiled relations? And if yes, that for this purpose is it needed to do? The book of the known American psychologist answers on these and many other questions. An author is sure: everybody can learn to set good relationships with surrounding and level both momentary and protracted conflicts. There is not the long, detailed theoretical reasoning in a book - there is mass of the useful recommendations based on the real examples. This excellent practical guidance for all, who wants to be glad to the commonunication and happy to live.In the format of a4.pdf is stored publishing layout.