“The phone rings and she picks up the phone.We immediately quiet down. Leaning on a polished, wide, like a counter, barrier, we look forward to her word, which should either disappoint us or please us. In fact, we are ready for anything, it would only be something final. The worst thing in life is uncertainty: it takes away the will to act. But the woman, as if avoiding both, frowns her thin eyebrows in concern. A minute of attention, hasty notes on the forms that lie in front of her on the glass, mean professional questions seem unusually long. Finally, she takes the phone from her ear…”