The inability to read people's emotions leads to quarrels, lingering discontent, resentment, divorce and failed deals. All this can be avoided by mastering the skill of “emotional intelligence” and learning to recognize the feelings that you and your interlocutor experience during communication.David Walton, who served as chief psychologist at the Research Institute for Social Development for many years The UN, in this book, offers a simple system for developing emotional intelligence. It consists of 4 main elements: "Self-awareness", "Managing your emotions", "Understanding the behavior and feelings of others", "Managing relationships with effective social skills". You will find a detailed study of each element, tests and author's assignments to consolidate the material. David believes that everyone can develop emotional intelligence, regardless of innate qualities and upbringing.Editorial design preserved in PDF A4.