From this book you know, both to get off scot-free in any situation of difficult commonunication - both on public and in a dialogue. you will get the prepared chart of reacting on any verbal lunge in your address. Dissatisfied client? Wicked chief? Or simply parvenu in an audience? Whatever betide - you will know that to do!Ten of video of the most successful and failure examples of commonunication, and also access to the complete onlinecourse "On a line fire" on the platform of Courson.ru will allow to you not only to read but also look and listen this book alive.In the electronic version of book QR- коды is substituted by references.