This book is part of a series of practical manuals - a source of professional information about modern methods of organizing the activities of car service enterprises, marketing and management. Specialists are offered a lot of valuable information about the practice of repair companies in different countries, prepared on the basis of instructional materials from foreign auto companies and the author’s many years of experience in trading equipment and spare parts on the foreign market. A series of practical manuals serves as a reliable adviser for making strategic, tactical and current decisions for owners and managers of car dealerships and car service companies.