Many conversations at work are more like a monologue than a dialogue. Recognizing that it takes two people to achieve meaningful conversation outcomes, the author describes what each participant must do to achieve the best possible outcome. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for meaningful discussion.

The author identifies seven key communication rules (principles) that allow both parties to gain a deeper understanding of what the other person may be thinking, and help to articulate their point of view more clearly. These rules are confidence, clarity, compassion, curiosity, compromise, trust, courage. The book includes advice from those who have been in these situations and succeeded, examples of productive conversation scenarios, and analyzes of lessons learned from unsuccessful conversations. Readers will learn how to prepare for, initiate, and manage the potentially complex exchanges that typically occur at work, and come to understand that for any conversation, the interest of both parties must be involved.

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