A service that makes a profit. A practical guide to creating an NPS profit system
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This book is a complete guide to system analysis of customer experience and loyalty. Using examples from real practice, it describes in detail how the methodology for assessing loyalty can be applied in any business. The book will be useful to marketing and development directors, marketers and anyone interested in the topic of customer focus. It is published in Russian for the first time.
The text of the book was translated from the original language using an artificial intelligence program. For the most part, the translation of the text is of very high quality, but in some cases, due to the imperfection of the technology, there may be incorrect phrase translations in the text, as well as single words and expressions may not be translated.
FL/562482/UA
Data sheet
- Name of the Author
- Лаура Брукс
Ричард Оуэн - Language
- Ukrainian
- Release date
- 2016
- Translator
- Наталья Григорьевна Яцюк
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This book is a complete guide to system analysis of customer experience and loyalty. Using examples from real practice, it describes in detail how the method...