The proposed book sets out in detail the fundamental principles of business process management, their advantages and benefits for organizations, and also provides examples of the implementation of such management. It discusses the general scheme, a set of tools and methods for VRM, as well as the choice of one of four probable scenarios for its implementation. The book contains more than fifty specific examples illustrating its various provisions, as well as the stages of a VRM project and the main attributes that are important factors for ensuring success project. You will be able to look inside the mechanism by which you can determine the readiness of an organization or structural unit for VRM, you will understand what, why and how is done in real process improvement. The book can serve as a reference for organizations implementing business process management projects, since the material presented in it provides the project team with practical tools, explanations and assistance in the successful implementation of the VRM project.