Each of us has moments that decide everything or almost everything. Your career, the fate of your company, the future of your marriage. Emotions are raging, your mind is clouded with adrenaline, your thoughts are confused, you are tense to the limit because you realize the importance of the situation. Your interlocutor is often in the same state. In such cases, “ordinary” negotiation techniques are not only useless, but certainly difficult to apply. How to create a trusting atmosphere in such a situation? How to be convincing and correct? What to do if you are overwhelmed by resentment or paralyzed by fear? How to notice in time that a conversation is getting out of control? A complete guide to successful negotiations in extreme situations is in this book.