Financial Services Reboot demonstrates a new bank-client relationship that puts the client at the center of attention. The book shows how consumers' perceptions of financial institutions have radically changed and highlights six key trends in their behavior. These trends set the stage for the future of the financial industry and directly affect the quality of changes that will occur in the policies of banks and insurance companies. This is a “to-do list” that will help financial services providers meet the challenges of the new times. The book is based on extensive research, appeals to a wide audience and is sure to inspire new ideas in the reader. It is a must-read for those in the financial industry and anyone interested in the topic of retail financial services.