I want communication to always bring joy, but from time to time everyone has to discuss unpleasant issues and communicate with “difficult” people. Anyone who learns to recognize six habitual speech structures that are responsible for most failures in communication will be able to communicate correctly and adequately with any interlocutor. It's not so much about what people say. What matters is how they say it, what speech structures their thoughts are “packed” into, what subtext is hidden behind the words. Using numerous examples taken from real life situations, the authors of the book show how to protect yourself from verbal attacks, reduce the aggressiveness of discussion participants, improve mutual understanding and achieve what you want from your interlocutors - colleagues, business partners, lovers, family members.